Electronic appeals addressed to OJSC "AGAT-management system" - the managing company of the holding "Geoinformation management systems" are sent and considered in accordance with the requirements of the Law of the Republic of Belarus of July 18, 2011 No. 300-3 "On applications of citizens and legal entities" (in redaction Law of the Republic of Belarus of July 15, 2015 No. 306-3).
Applications can be submitted in Belarusian or Russian.
Electronic appeals addressed to OJSC "AGAT-management system" - the managing company of the holding "Geoinformation management systems" are sent to the e-mail address firstname.lastname@example.org or by filling out the electronic request form:
- Form of electronic appeal for citizens* The marked asterisks of the input field are required.
- Form of electronic appeal for legal entities and individual entrepreneurs* Fields marked with an asterisk (*) are required.
Requirements for requests:
— appeals are presented in Belarusian or Russian;
— electronic appeals of citizens must contain: name and (or) address of the organization or position of the person to whom the appeal is sent; surname, first name, patronymic (if any) or the initials of the citizen, the address of his place of residence (place of stay); statement of the essence of the treatment; E-mail address;
— electronic appeals of legal entities and individual entrepreneurs must contain: name and (or) address of the organization or position of the person to whom the appeal is sent; full name of the legal entity and its location; statement of the essence of the treatment; surname, first name, patronymic (if any) or the initials of the head or a person authorized in accordance with the established procedure to sign appeals; E-mail address;
— the text of the appeal must be readable, it is not allowed to use obscene or offensive words or expressions in addresses;
— to electronic appeals submitted by the applicants' representatives, documents confirming their authority must be attached;
— the appeals should contain information on the results of their previous examination with the application (if available) of documents confirming this information. Acceptable formats of attachable documents in electronic form and their graphic images on paper carriers (scans) are Portable Document Format / A (PDF / A), Office Open XML (DOCX), double format with markup (DOC), Rich Text Format (RTF), a text file (TXT), an Open Document Format (ODF), a format for archiving and compressing data (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Join Photograph Experts Group (JPEG) Group (JPG).
Are left without consideration on the merits of the appeal, which (by which):
— Do not meet the requirements established by the legislation for electronic appeals;
— are subject to review in accordance with the legislation on constitutional legal proceedings, civil, civil procedural legislation, legislation determining the procedure for the administrative process, legislation on administrative procedures, appeals are appeals of the employee to the employer or in accordance with legislative acts a different procedure for filing and review of such appeals is established;
— in accordance with legislative acts, a different procedure for filing and review is established; contain issues, the solution of which is not within the competence of OJSC "AGAT-management system" - the managing company of the holding "Geoinformation management systems";
— the period for filing a complaint is missed without good reason;
— the applicant filed a second appeal, including comments and suggestions made in the book, and it contains new circumstances relevant to the consideration of the appeal on the merits;
— with the applicant, correspondence on the issues stated in the appeal was terminated.
The withdrawal of an electronic appeal is made by submitting a written application in electronic form in the same way as an electronic appeal was sent.
If for the consideration of an electronic appeal in essence it is necessary to indicate the personal data of the applicant or other persons, with the exception of those contained in the appeal, the applicant is invited to address with an oral or written appeal.
Answers (notices) to electronic appeals are sent to the e-mail address of the applicants indicated in electronic appeals, except for the cases of sending written notices.
E-mails are given written answers (written notifications are sent) in cases where:
— the applicant in his electronic appeal requests to send a written response, or at the same time send a written response and reply to his e-mail address;
— the e-mail address is indicated in the e-mail, for which for technical reasons it was not possible to deliver the response (notification).
The organization's response to the appeal or decision to leave the appeal without consideration on the merits may be appealed to a higher administrative body - the State Military Industrial Committee of the Republic of Belarus.